At Spheroid AI, Inc. ("Spheroid AI"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our services. By accessing or using our services, you agree to the practices described below.
What this Privacy Policy covers
This Privacy Policy covers how we treat personal data that we gather when you access or use our services. "Personal Data" means any information that identifies or relates to a particular individual and includes information referred to as "personal information" or "personally identifiable information" under applicable data privacy laws, regulations, or standards. This policy does not cover the practices of companies we do not own or control, or people we do not manage.
Applicable laws
As a Canadian company, Spheroid AI complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as applicable provincial privacy legislation, including Québec's Law 25 (formerly Bill 64). Where there are different requirements between federal and provincial legislation, we adhere to the highest standard of protection for your personal data.
Personal data we collect
Profile or contact data (name, email, job title, organization); device/IP data (IP address, device ID, browser type); web analytics (page interactions, referring pages, usage statistics); and any other data you voluntarily provide via forms, emails, or support requests.
How we collect personal data
Directly from you when you provide it through forms or communications, automatically through cookies and analytics tools when you use our website, and from third-party service providers who help us operate and improve our services.
How we use personal data
To provide, maintain, and improve our services; to communicate with you and respond to inquiries; to personalize your experience; to ensure security and prevent fraud; to comply with legal obligations; and for analytics and product development. Before using your personal information for a purpose not previously identified, we will obtain your consent and explain the new purpose.
How we share personal data
With service providers (hosting, analytics, security, support vendors), business partners for joint offerings, where required by law or to protect rights, and in connection with a merger, acquisition, or sale.
Privacy Impact Assessments
Spheroid AI conducts privacy impact assessments for any project involving the collection, use, sharing, retention, or destruction of personal information — particularly information systems or electronic service delivery systems — as required by Québec's Law 25.
Cookies and tracking
We use cookies and similar technologies to recognize your browser, analyze usage, and improve our services. Before using any technology such as cookies that can identify, locate, or profile you, we will obtain your explicit consent. You can control cookies through your browser settings.
Data security and retention
We use industry-standard security measures to protect your data. We retain your personal data as long as necessary to provide our services or as required by law, after which it will be securely destroyed or anonymized.
Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at support@spheroidai.com. You may object to or restrict certain processing, withdraw consent, request your data in a machine-readable format, and be informed about automated decision-making. We will respond to requests within 30 days.
Confidentiality incidents (data breaches)
If we discover a confidentiality incident, we take immediate steps to contain the breach, maintain a register of incidents as required by Québec's Law 25, and — where the incident presents a risk of serious harm — promptly notify affected individuals and the relevant privacy commissioner(s).
Children's privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for deletion.
International data transfers
Your data may be transferred to and processed in countries other than Canada. When we transfer your personal data outside of Canada or Québec, we ensure appropriate safeguards are in place consistent with Canadian and Québec privacy laws.
Our Privacy Officer
We have designated a Privacy Officer responsible for ensuring compliance with this Privacy Policy and applicable privacy laws. Contact our Privacy Officer at support@spheroidai.com for any questions, concerns, or complaints.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where required by law, seeking your consent.
Contact us
If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer at support@spheroidai.com.
Regulatory authorities
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or — for Québec residents — the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).